Privacy Policy

Dwarven Forge, LLC Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://dwarvenforge.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When you provide your email address to us through our “Join our Email List” link or through participation in our Kickstarters, we store your email address and send updates on our products.  Those emails include an “unsubscribe” link to remove yourself from our company or Kickstarter email updates.

We collect the IP address, username, email, and password of people who register for our online Forum. Only registered users may post on our Forum.  We do not use personal information for email or online marketing.  We store any messages or photos contributed by registered users indefinitely on computers located in the United States.   Forum users may change their personal information by logging in and accessing the profile tab or may request assistance by emailing webmaster@dwarvenforge.com.

When we talk about “Personal Information” further on in this Privacy Policy, we are talking both about Device Information and Order Information.

COOKIES

We use Cookies to ensure the proper operation of our website store and Forum. These Cookies ensure that your experience of our site is optimal. 

By using the Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services and/or parties other than us. We use third party Cookies on the Site to enable third parties with whom we do business to hold and evaluate Data if they are a party to any transaction on the Site.

At any time, you may review the Cookies placed by our website on your computer.  You can remove these Cookies and prevent future use of them by following the steps set out below:

  • You can choose to enable or disable Cookies in your internet browser.
  • Most internet browsers enable you to choose whether you wish to disable all Cookies or only third party Cookies.
  • By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  • You can choose to delete Cookies at any time but if you do you may lose any information that enables you to access the Site quickly and efficiently and you may lose your personal settings.

We recommend that you make sure that your internet browser is up-to-date and that if you are not sure about anything you look at the help and guidance provided by your internet browser.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you; and
  • Screen our orders for potential risk or fraud

We do not use your order information or information collected via our Forum for email marketing relating to our products or services.

We send out emails only to those who have completed the Join Our Email List form on our website (we use MailChimp – see https://mailchimp.com/legal/privacy/  for the MailChimp privacy policy), or to participants of our Kickstarters. For more information on how Kickstarter stores personal information, please click on the following link:
https://www.kickstarter.com/privacy

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store.  You can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy. 

We also use Google Analytics to help us understand how our customers use the Site.  You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.  Google also provides a Privacy Checkup for account holders. https://myaccount.google.com/u/2/privacycheckup/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

We use targeted advertising only for users in the United States.  We use Facebook and Adroll for targeted advertising. 

For Facebook users, please adjust your settings using the following link:

https://www.facebook.com/settings/?tab=ads

For Adroll, please see the following link:

https://help.adroll.com/hc/en-us/articles/216599538-Opting-Out-of-Personalized-Advertising

The Digital Advertising Alliance provides a tool which allows you to opt out of participating company’s ad platforms/
http://optout.networkadvertising.org/?c=1#!/

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at customersupport@dwarvenforge.com.

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be maintained outside of Europe, in Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customersupport@dwarvenforge.com or by mail using the details provided below:

 

Dwarven Forge, LLC
PO Box 683
Westport, CT, 06881
United States